the info

I want you to know

TURNAROUND TIME

Current turnaround time is updated weekly and can be viewed in my etsy shop page here.

In case you need a precise turnaround time please get in touch with your deadline and I will be happy to help!

Any turnaround time I refer to means WORKING DAYS (Mon-Fri) - so this means no weekends and no UK public holidays. You may be working weekends or your country may have a different working days/weekends pattern or public holidays than the UK. I understand that however Pearl & Pixel is a UK-based company: during weekends and public holidays in my country the office is closed so I can spend time with my family. 

HOW DO WE START?

If you know what you're looking for simply place your order in my etsy shop. Otherwise please feel free to email me by filling out the contact form below or writing directly to office@pearlandpixel.co.uk

Any branding work (excluding premade logos) begins with a questionnaire which you will receive after placing an order. This is the starting point where you can inform me about any ideas you have and also provide answers to more detailed questions which will affect your design. 

DEADLINES

Any commissions which take more than 5 days to develop will be booked especially for you (for example website design). You will receive the exact timeframe outlining the start date, the preview date, the revisions deadline and the final finish date. By purchasing the listing you agree to provide the content as requested before the scheduled start date and also respond to any feedback request in the time outlined in the listing/convo. 

Delays in supplying information or providing feedback will automatically change the project timeframe and new deadline will depend on the current workload. I work pretty fast but if for some reason I don't get your information as scheduled, I may start someone else's project so please make sure you have the info ready before ordering.

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